Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We will deliver your order between 2-3 days maximum. If you need it earlier let us know and we will arrange an earlier delivery.
If you need to change your shipping address us call us or whatsapp us on +356 99391956.
You will receive an sms or a telephone call from one of our drivers on the day of delivery.
No. We don’t do that.
We only ship to Malta and Gozo.
When making the order let us know and we will gift wrap it for you.
If you need to swap an item
Returns and Exchanges
We’re confident you’ll love our products, but in case you don’t, we offer a full 15-Day Money-Back Guarantee. Basically, if you’re not happy with your item (and it’s still new, boxed and with tags) just send it back to us within 15 days. We’ll either exchange the item or offer a full refund – it’s up to you and it’s that simple.
Yes we do. Please contact us before delivery.
Please contact us on +356 99391956 or info@hipandmama.com with the order number and a photo of the damaged product.
You can call or whatsapp us on +35699391956. We are also available on Facebook chat.
Yes, please contact us before delivery.
Yes, contact if you would like to reserve something which is out of stock.